Refund policy
We have a 14-day return policy. This means that you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at eververde.shop@icloud.com.
If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.
For questions about returns, you can always contact us at eververde.shop@icloud.com.
Damage and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. It helps to include photos of the product. Then we can evaluate the problem together with the grower or supplier and solve it for you.
Exceptions/items that cannot be returned
Certain types of items cannot be returned, such as perishable goods (flowers or plants, in this case we will always consult with the grower for a suitable solution), customized products (such as special orders or personalized items). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Sale items or gift cards unfortunately cannot be returned.
Exchanges
The fastest way to get the item you want is to return the item you have and buy the new item separately once the return has been accepted.
Legal 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving reasons. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.
Refund
Once we have received and inspected your return, you will be notified and we will also let you know if the return has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post your refund.
Please contact us at eververde.shop@icloud.com if it has been more than 15 business days since we approved your return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at eververde.shop@icloud.com.
If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.
For questions about returns, you can always contact us at eververde.shop@icloud.com.
Damage and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. It helps to include photos of the product. Then we can evaluate the problem together with the grower or supplier and solve it for you.
Exceptions/items that cannot be returned
Certain types of items cannot be returned, such as perishable goods (flowers or plants, in this case we will always consult with the grower for a suitable solution), customized products (such as special orders or personalized items). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Sale items or gift cards unfortunately cannot be returned.
Exchanges
The fastest way to get the item you want is to return the item you have and buy the new item separately once the return has been accepted.
Legal 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving reasons. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.
Refund
Once we have received and inspected your return, you will be notified and we will also let you know if the return has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post your refund.
Please contact us at eververde.shop@icloud.com if it has been more than 15 business days since we approved your return.